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Privacy policy

Last updated: July 13, 2026

This policy explains how TwinTalk collects, uses, processes and protects the personal data of its visitors, prospects and clients.

1. Data controller

TwinTalk is the controller of the personal data collected through its website and services.

For any question about your personal data:
Email: info@twintalk.fr

2. Data we collect

TwinTalk may collect the following data:

  • first and last name;
  • email address;
  • business contact details;
  • content of messages sent through the website;
  • information about your project;
  • scripts, texts and content you send us;
  • photographs, image, voice, expressions and gestures;
  • audio and video recordings;
  • contract and billing data.

3. How we use your data

The data collected may be used to:

  • answer contact requests;
  • schedule a call;
  • prepare a commercial proposal;
  • create, produce and deliver the content ordered;
  • create a digital twin from the client’s voice, image, gestures and recordings;
  • create a demo showcasing TwinTalk’s services;
  • manage the client relationship, contracts and billing;
  • keep the website running and secure;
  • comply with applicable legal obligations.

Data sent through our LinkedIn Lead Gen forms is used to process your demo request, get back to you and follow up commercially.

4. Processing by artificial intelligence

Data, in particular scripts, voice, photographs and audio or video recordings, may be processed with artificial intelligence tools.

This processing is carried out to generate, edit or animate a digital twin, produce audiovisual content and create a demo of TwinTalk’s services.

Data may be shared with the technical providers and artificial intelligence tool providers needed to deliver these services.

5. Image, voice, digital twin and demo

With the consent of the person concerned, TwinTalk may use their voice, image, recordings and digital twin to create a demo.

This demo may be published on:

  • TwinTalk’s website;
  • TwinTalk’s social media;
  • TwinTalk’s sales and presentation materials;
  • the video platforms TwinTalk uses.

Creating and publishing a demo requires the prior consent of the person concerned. This consent may specify the media concerned, the duration of use and the territories of distribution.

6. Who receives your data

Data is only accessible to:

  • authorized people within TwinTalk;
  • providers in charge of hosting, storage, email, editing and content production;
  • the artificial intelligence tool providers used to create digital twins and videos;
  • the competent authorities when required by law.

TwinTalk does not sell personal data.

7. How long we keep your data

Data is kept for a period suited to its use:

  • contact requests and prospect data: up to three years after the last exchange;
  • client data: for the duration of the contract, then for the applicable legal periods;
  • accounting documents and invoices: for the legal retention period;
  • audio and video recordings and digital twin models: for as long as the service requires and under the terms agreed with the client;
  • published demos: for the period set out in the consent given by the person concerned;
  • technical logs: for as long as needed to keep the website secure.

8. Cookies

The website may use technical cookies needed for it to work and stay secure.

Audience measurement cookies, embedded content from external platforms and advertising trackers are only used after the visitor’s consent, where consent is required.

Visitors can change or withdraw their consent from the website’s cookie settings (“Cookie settings” link at the bottom of the home page).

9. Security

TwinTalk implements technical and organizational measures to protect data against unauthorized access, loss, alteration or disclosure.

These measures include secure data transfers, restricted access, account protection and regular maintenance of the tools we use.

10. Your rights

Under applicable regulations, you can request:

  • access to your data;
  • its rectification;
  • its erasure;
  • restriction of its processing;
  • its portability, where applicable;
  • to object to certain processing;
  • to withdraw your consent at any time.

You can exercise your rights by writing to: info@twintalk.fr

11. Changes to this policy

TwinTalk may change this policy to reflect changes in its services, tools or applicable regulations.

The date of the last update is shown at the top of this page.

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